Our Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

Email: complaints@newleafgroup.co.uk

Write to: New Leaf Distribution Ltd, 165 - 167 High Street, Rayleigh, Essex SS6 7QA

Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Our services relate to certain investments whose prices are dependent on fluctuations in the financial markets beyond our control. Investments and the income from them may go down as well as up and you may get back less than the amount invested. Past performance cannot be used as a reliable prediction of future performance.

Our FCA Number is 676388

Southcote Financial Limited is an appointed representative of New Leaf Distribution Limited, which are authorised and regulated by the Financial Conduct Authority. Their FCA number is 460421

Southcote Financial Limited is registered in England & Wales No. 09396741. Registered office address: 26 The Green Kings Norton, Birmingham, B38 8SD.

The guidance and/or information contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK

Our Complaints Procedure

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